Syed Sufiyan
Sr Associate Technical Support at Tech Mahindra
Professional Summary
Customer Service Associate with 2.5 years of experience at Amazon (Sep 2022 - Apr 2025), delivering efficient, empathetic, and timely support to customers across email, chat, and voice. Proven record in resolving issues, meeting performance targets, and maintaining high customer satisfaction in fast-paced environments.
Skills
- Customer Support (Email, Chat, Voice)
- CRM & Ticketing Tools
- Time Management & Multitasking
- Conflict Resolution
- Escalation Handling
- Verbal and Written Communication
- Team Collaboration
Professional Experience
Amazon (Sep 2022 - Apr 2025) – Customer Service Associate
Hyderabad | Sep 2022 - Apr 2025
- Resolved customer issues through chat, email, and voice.
- Maintained KPIs including AHT, CSAT, QA, and adherence consistently.
- Handled complex escalations while ensuring satisfaction and compliance.
- Collaborated with teams for process improvements.
Education
Intermediate - MPC
Noesis Junior College, Hyderabad
Graduated: 2021
Languages
- English (Fluent)
- Hindi (Fluent)
- Urdu (Fluent)